It’s been 12 months since I left my job at a consulting firm. My plan was to take a break for a year and think about what I wanted next. Well, that…
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A flying visit to San Francisco on my way to Monterey on business – and SFMOMA was top of my list of places to visit. It didn’t disappoint. I took myself off…
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I was so sad this week to read that @CherryMorello had passed away. I didn’t know her – she’s someone I have followed on Twitter for a long time, and she was…
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First up, I can’t claim that headline, it belongs to the very brilliant Ed Catmull. But it sums up perfectly where I am right now, with my life in a radically different…
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When I heard the Turner Prize was being exhibited and hosted in Sussex, it definitely made it onto my ‘must-see’ list for this Autumn. The Turner Prize is probably the world’s best…
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Went to see this fashion exhibition at The Design Museum, which is in collaboration with the British Fashion Council (BFC) and celebrates the 30th anniversary of the BFC’s NEWGEN programme. The show,…
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I’m a late comer to this cocktail – call it a lockdown revelation, but it’s currently my favourite tipple. Strong, warm and silky – the Manhattan is one of the dark spirit…
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Why Financial Literacy Is the New Frontier of the Banking Customer Experience Money is awash in the market, so why are so many consumers so financially unhealthy? Despite the proliferation of…
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Human problems, personal solutions: digitally enabled, customer-centred approaches in banking The UK faces a looming crisis in personal debt. Even before COVID-19, the Money Advice Service, an independent organisation set up by…