Why Financial Literacy Is the New Frontier of the Banking Customer Experience Money is awash in the market, so why are so many consumers so financially unhealthy? Despite the proliferation of…
Human problems, personal solutions: digitally enabled, customer-centred approaches in banking The UK faces a looming crisis in personal debt. Even before COVID-19, the Money Advice Service, an independent organisation set up by…
Like most people during this weird time, we’re trying to find ways to stay in touch and have fun with our workmates. I saw a post on Twitter from @rossbreadmore a couple…
The hot fashion ticket in London this year is the Dior exhibition at the V&A, but I when I was looking for somewhere for a Birthday treat for my Mum, the quieter…
167 days since I first laced up my old gym trainers and attempted a run, I’ve hit my 5k target. We were in Spain on Christmas Eve when I decided to strap…
The clocks have gone forward, the weather is milder and it’s nearly Easter. So, spring is here and we can finally goodbye to winter. A new beginning. I haven’t written for months,…
When I was 13 I worked in a video shop on Saturdays. Every week pretty much the same people would come in and rent the latest VHS movies. Most customers wanted to…
“Come, gentle night; come, loving, black-browed night; Give me my Romeo; and, when I shall die, Take him and cut him out in little stars, And he will make the face of…
A bit late on this one, but I couldn’t let it pass. Of course I was going to go and see the film and I expected to be dazzled to see the…